Headlight bulb fail.
Headlight bulb fail.
Well I was extremely excited to see a package waiting for me today when I got home... it was my bulbs for the headlights from suvlights.com... HOWEVER! I opened up the package and, instead of finding 9006/HB4 Philips X-Treme Power bulbs, I found H7 Philips CrystalVision Ultra bulbs... and yes I double checked just now that my order was correct. So, boo, I have to return them. Any better resources than suvlights.com? I'm going to contact them on Monday morning to see if they'll do an exchange for free because this is their stupid error, but if they're jerks about it I'm going to go somewhere else.
2009 2.4L Automatic with Preferred Package and Sun and Sound package May 2010 MOTM March 2011 VOTM
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waveresponder
- Posts: 1080
- Joined: Wed Jun 27, 2007 3:40 pm
Re: Headlight bulb fail. (ponta2147)
boooo ....their mistake, they better fix itI use latex gloves when changing my bulbs.
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star_deceiver
- Posts: 5802
- Joined: Fri Jun 05, 2009 1:49 pm
- Location: Airdrie, AB
Re: Headlight bulb fail. (ponta2147)
Quote, originally posted by waveresponder »boooo ....their mistake, they better fix it+2 on this! Make 'em fix it!!!
2021 Ram 1500 4x4 CCSB
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2009 Vibe. (Traded in - 12/12/12)
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2009 Vibe. (Traded in - 12/12/12)
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dcbridgwater
- Posts: 43
- Joined: Tue Aug 01, 2006 5:23 am
Re: Headlight bulb fail. (ponta2147)
Give bulbs.com a try. http://www.bulbs.com/results.a...Treme
2006 Neptune AWDSide & Curtain AirbagsABSPower Package
Re: Headlight bulb fail. (ponta2147)
Quote, originally posted by ponta2147 »Any better resources than suvlights.com? I'm going to contact them on Monday morning to see if they'll do an exchange for free because this is their stupid error, but if they're jerks about it I'm going to go somewhere else.uh oh - i just ordered a set from them on Fri.
Re: Headlight bulb fail. (ponta2147)
Got mine at: bulbs.com (but actually my son is going to school in Worcester, Massachusetts... and he picked both of our xtremes up at their store/headquarters/shipping warehouse.) suvlights should pay the shipping for the exchange... it was their bobble ... not yours.
'08 Manual, Sun&Sound, 17" Borbet Type CA wheels, 215/50 Summer Tires... 16" OE steel, 215/55 Snow Tires
Well I've sent them an email because their FAQ says to do that before calling, firmly but very politely stating that I got the wrong thing and I want to exchange that and be reimbursed for shipping (which their FAQ also says they will do if they mess up internally). So if I don't hear from them by Tues. morning I'll be calling them.
2009 2.4L Automatic with Preferred Package and Sun and Sound package May 2010 MOTM March 2011 VOTM
Re: (ponta2147)
Firm but nice will get them to set it right for you.
'08 Manual, Sun&Sound, 17" Borbet Type CA wheels, 215/50 Summer Tires... 16" OE steel, 215/55 Snow Tires
Just wanted to give everyone an update to this situation!They actually called and emailed me TODAY, which was surprising. They apologized for the error and said that they did not have the ones I was looking for in stock. HOWEVER they were more than happy to accept the return AND they offered what I think was a very nice exchange.They offered to ship me a set of these HIR bulbs instead at no extra charge, which are more expensive: http://suvlights.com/product_i...d=334I'd vaguely read about HIR technology on this site before, and that seems like a pretty dang good deal to me! They also said there might be a slight modification that would have to be done to the plastic on the base to get it to fit in my housing (I told them I had an '09 Vibe and they were familiar with the bulbs it required), but that they would do it themselves in house before they ship it. If they do, that's pretty nice. It probably helped that I told them I'm active on a car forum and I will be able to tell everyone here that they had good customer service and be able to review this product from them. So, I'm off to the post office tomorrow and they'll be shipping the bulbs out to me tomorrow as well, I will post again when they get here!
2009 2.4L Automatic with Preferred Package and Sun and Sound package May 2010 MOTM March 2011 VOTM
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ramenboy...
- Posts: 2739
- Joined: Thu Apr 07, 2005 1:50 am
- Location: Chicago il
Re: (ponta2147)
wow... that worked out really well! nice easter!are you going to be the first one on here to use those HIRs? hopefully they show up before next week
de-badged o4 vibe
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Re: (ramenboy...)
Quote, originally posted by ramenboy... »wow... that worked out really well! nice easter!are you going to be the first one on here to use those HIRs? hopefully they show up before next weekI've seen a past thread where Whelan was using the Toshiba HIRs but they stopped making them, this is the thread that discussed the Philips X-Treme Power bulbs in detail, I am not sure if they made the Philips HIR bulbs at the time that thread was made, seemed like the patent was held by Toshiba at the time so I'm guessing they did not.http://forums.genvibe.com/zerothread?id=38452Unless someone can correct me, I may be the first one on here to use this brand of HIR? If that's the case I'll provide detailed writeups (not that I wasn't going to anyway)!
2009 2.4L Automatic with Preferred Package and Sun and Sound package May 2010 MOTM March 2011 VOTM
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Wolfman213
- Posts: 1377
- Joined: Fri Sep 05, 2008 12:58 am
- Location: Anderson, IN
Customer service is something that gets overlooked so much anymore. It's nice to hear that this company actually went the extra mile to make the customer happy. Glad things got settled nicely for you!!
April 2010 Co-MOTM * Custom LED Gauge Cluster swap * LED dome, HVAC, and shifter * Retrofit projector w/ blue halo * Kenwood KDC-HD942U * Herculined cargo area * Debadged *Wolfman's Garage
Super exciting update:The HIR bulbs came in today! I still have to install them (may do that this evening before my trip tomorrow) but I wanted to reiterate what great service suvlights.com demonstrated for this issue. As promised, they sent me the bulbs PRE-TRIMMED from their shop (HIR bulbs require one of the plastic tabs to be sanded down slightly) so I didn't have to do any modification!Pics:
2009 2.4L Automatic with Preferred Package and Sun and Sound package May 2010 MOTM March 2011 VOTM
New bulbs are IN, boy were those hard to get to. Not gonna do that again on a cold, rainy day, that's for sure! Get to test them out tonight so I'll give a review and post pics if possible (aka if it's not raining).Also pleasantly surprised to notice that the DRLs are actually running off the high beam... I suppose if I would have actually gotten out of my car to look at some point, I would have seen that a while ago.
2009 2.4L Automatic with Preferred Package and Sun and Sound package May 2010 MOTM March 2011 VOTM
Re: (ponta2147)
Quote, originally posted by ponta2147 »Super exciting update:The HIR bulbs came in today! I still have to install them (may do that this evening before my trip tomorrow) but I wanted to reiterate what great service suvlights.com demonstrated for this issue. As promised, they sent me the bulbs PRE-TRIMMED from their shop (HIR bulbs require one of the plastic tabs to be sanded down slightly) so I didn't have to do any modification!Glad to hear they made good on their promise !Quote, originally posted by ponta2147 »New bulbs are IN, boy were those hard to get to. Not gonna do that again on a cold, rainy day, that's for sure! Get to test them out tonight so I'll give a review and post pics if possible (aka if it's not raining).Also pleasantly surprised to notice that the DRLs are actually running off the high beam... I suppose if I would have actually gotten out of my car to look at some point, I would have seen that a while ago.Glad to hear you got the bulbs in! Yes, the first time you replace them they are a pain. Actually, all the exterior bulbs are a pain to remove the first few times. Yes, the DRLs are in the high beams. You could disable them like I did and than they wouldn't be there at all .Looking forward to seeing pictures. The rain has stopped here, so it should be gone from your area as well.
Re: (J_TO_ENVY)
Quote, originally posted by J_TO_ENVY »Glad to hear they made good on their promise !Glad to hear you got the bulbs in! Yes, the first time you replace them they are a pain. Actually, all the exterior bulbs are a pain to remove the first few times. Yes, the DRLs are in the high beams. You could disable them like I did and than they wouldn't be there at all .Looking forward to seeing pictures. The rain has stopped here, so it should be gone from your area as well.Nah it's still icky misty rain crap outside. I'll have to remember to take some pics tomorrow night.But the verdict is... Awesome! The light is great, even without the fogs, drove through some dark areas and it was very clear, slightly whiter, threw further (didn't adjust the headlights in any way), and actually had a wider throw as well, could see the sides of the road easily which is good in the forest preserves!Just gonna see how long these last, they're supposed to be just as long as stock bulbs. If that's the case I am soooooo spending the $30/bulb that they actually cost to replace them.And I dunno, I like my DRLs. Maybe I'm just being overly-safety-ish, but if it helps people see me better, then I like it.
2009 2.4L Automatic with Preferred Package and Sun and Sound package May 2010 MOTM March 2011 VOTM
Re: (ponta2147)
I installed a new set of Silverstars about three months ago and one is burned out already. I went on line and saw that NAPA sells Phillips, so I think I'm going to give those a try.
"Don't look to the government to solve your problems, the government is the problem." Ronald Reagan"They who can give up essential liberty to obtain a little temporary safety, deserve neither liberty nor safety." Ben Franklin.
Re: (ponta2147)
Quote, originally posted by ponta2147 »Nah it's still icky misty rain crap outside. I'll have to remember to take some pics tomorrow night.But the verdict is... Awesome! The light is great, even without the fogs, drove through some dark areas and it was very clear, slightly whiter, threw further (didn't adjust the headlights in any way), and actually had a wider throw as well, could see the sides of the road easily which is good in the forest preserves!Just gonna see how long these last, they're supposed to be just as long as stock bulbs. If that's the case I am soooooo spending the $30/bulb that they actually cost to replace them.And I dunno, I like my DRLs. Maybe I'm just being overly-safety-ish, but if it helps people see me better, then I like it.Glad to hear you're happy with them! $30.00 a bulb?! Holy s***! And people think Silver Stars are expensive .Yeah, the DRLs are good for being seen easier I guess. I usually drive with my parking lights on though so I guess six of one, half a dozen of another.Quote, originally posted by K NINE »I installed a new set of Silverstars about three months ago and one is burned out already. I've come to the conclusion that I apparently have the only Silver Stars that actually last .