Recommendations for escalation at Pontiac/ GM?

[alphafelix]

I have tried to work with the dealer, called Pontiac customer service, and emailed the customer relations center and have not gotten a reply to my issue (loose steering column trim and no sight of ordered accessories). It has been two weeks since my last email to customer relations. Any suggestions?

[ToolGuy]

If the car is under warranty I would say you have to keep going to the dealer so they can see it and give their assessment. It has to start there actually... Has the cust asst center taken out a case number for you on this?

[alphafelix]

Yes, I started at the dealer. In reference to the steering column trim, they attributed it to "poor design." I did get a service request from the CAC.

[breezd]

Sounds like a crappy dealership/service department... which one are you going to? Wilde Pontiac?

[trask]

Sometimes talking to the factory rep. can help.

[NibCrom]

Quote, originally posted by breezd »Sounds like a crappy dealership/service department... which one are you going to? Wilde Pontiac? I don't think I'll ever take my cars back to Wilde. Those *******s.

[breezd]

I've never really dealt with a GM service department, other than getting the window recall done a couple months ago. I went to LeMay Pontiac GMC here in Kenosha, had a pretty good experience. Had the recall and a car wash done in an hour! If I had to chose any dealers in the area, I'd definitely choose Lemay or Lynch in Burlington.

[alphafelix]

Oh, do I have a story about Wilde (Honda). This current situation however is with Greenfield Pontiac.I called Pontiac CAC yesterday and they gave me the contact number for the person in charge of my case. I left a voicemail for the case worker to call me back. It has been 24 hours and still no call. For such a great product, there isn't much support. I'd even rate Microsoft higher.