What Factors Determine Your Ebay Feedback (w/a rant)

[Whelan]

Just curious. For me it is a mixture of both, but I want to know what weighs your decision more heavily. The communication and shipping from the Seller, i.e. how fast they ship once you pay for the product, and if they provide tracking information.Or if you could care less if it takes two weeks once you buy it, as long as it comes in good shape and is the right product.I only ask because most everything I have ordered from Ebay came with a shipping # and some sort of email from the seller. I ordered the intake from tic_tuning and was paid on 1/30. It is now 2/8 and I have no shipping information, no email reply, nada. He states 7-10 days shipping, I am on 9. I emailed him twice so far asking for estimated receiving date and have gotten no reply. Even if the product is in expected (great) shape, I may leave negative feedback because I cannot stand someone who does all this business online, yet cannot reply or give any kind of shipping information. It's pretty standard for any company, UPS, FedEx, USPS, DHL, to give some kind of tracking information. Is it hard to make a quick email letting me know what it is, probably not. I can only be thankful I have a Paypal account and if this doesnt go through, I can revoke my charge and file complaint with Ebay. Grrr people who do not respond burn me up.Not to mention I have all positive reviews, fast payment, polite, and good contact!

[Kari]

I base it first on whether or not the product is as described in the listing, and second on shipping speed. If I haven't received an item when I think I should have, I send an e-mail to the seller to ask when it was shipped. If I don't hear from them within 24 hours, I send another. If I still don't receive it or hear from them within the next few days, I start a dispute with PayPal/eBay. But I've only had to do that once.

[Whelan]

That's pretty much my policy also, if nothing comes through the email or regular mail today, then we will start some ****.I wanted to have it on by this weekend since i am going into the City again (NYC) to see Larry the Cable Guy Saturday!

[Raven]

You have to look at the volume of sales the Ebay seller is doing. When I have 5 or 6 items for sale, I can receive up to 8 or 10 emails a day with inquiries. You can imagine if a seller has hundreds of items listed that the volume of emails must be huge. At worst, if there is poor communication, a neutral feedback should be left if the item is good and arrives in a reasonable amount of time.

[TJinPgh]

See, here's the thing.Most E-Bay sellers don't do what they are supposed to do, which is, leave feedback for you (as a buyer) as soon as you fulfill your commitment as the buyer (which is usually paying for the object).Most don't leave feedback for you until you leave feedback for them. I've seen far too many times where a seller holds the buyer's feedback hostage (essentially) for a positive review, whether or not they deserve it.I purchased a motherboard last year. The motherboard was shipped quickly enough, but it was missing quite a few parts (cables, the trim piece that goes around the connections, etc.).I sent several e-mails to the seller, hoping to resolve the issue, none were responded to. I was prepared to leave negative (or, at least neutral) feedback but took a look at how they had dealt with those who had done so to them in the past. They didn't have a LOT of negative feedbacks (I won't buy from those who do), but, further review of those who did caused enough concern to give me some pause. Every buyer who had left them negative or neutral feedback received negative feedbacks in return.I don't have a huge feedback rating (low 30s) but I take great pride in the fact that it's 100% positive. Some sellers won't even deal with buyers who don't have 100% positive ratings. Since the motherboard itself was in good working order and I could live without the parts that were missing (the trim piece would be helpful but it's just a PC I threw together to putz around with Linux), I opted to not leave feedback at all.

[KNINE]

I don't mind buying from a low volume seller as long as the feedback rating is high.

[keithvibe]

all my neg feedbacks were from spiteful sellers. If you linked to their feed back they are either out of business or have so many negs that it just laughable.Here is how I handle things.First if the product arives intact and as stated I usually leave a pos feed back.If the product arives defective or wrong. I contact the seller and wait two days... if I haven't heard from them in two days I file a complaint with ebay and with paypal. I then wait one more week till I hear from the seller. If I don't I leave the neg feedback. This usually works.Haven't had any neg feed backs since I started applying this method.

[GMJAP]

If the shipping were slow, and the seller incommunicative, but the product was as described I wouldn't leave worse than a Neutral.After all, in that case the transaction is ultimately successful. Customer service just wasn't great. I wouldn't call it a negative, cause the seller didn't really do anything wrong - I got what I wanted, but I might not buy from them again. So... Neutral.It has also been my experience that not receiving any information after paying from a seller is not unusual. Many times I've paid, heard nothing, and it has shown up in the mail.Finally, there is always the chance of an innocent misunderstanding. So hold off on a negative until it gets figured out. You have plenty of time to put in feeback. Don't be in an angry rush.

[WaveAction]

i voted for a mixture of both..i know when i bought a few games off ebay through one of their stores..took awhile to get here..but at the time it was the christmas holidays and all..so it took abit longer then it usually would have.

[Whelan]

I guess I can give benefit of the doubt, it is partially the fact that I am anticipating and excited about getting the product which may seem like it is taking longer.I am a low volume buyer not a seller but always pay very promptly and have excellent feedback, no neutral or neg. from anyone. I always leave good feedback.The person I purchased from has a few neg. and neutrals (like a handful out of 400-500) and they are mostly due to slow shipping or product being slightly dented. But were replied with a replacement was sent or so on. So as long as it comes, is in good shape, I will leave a positive.

[Kari]

So what is this thing you want to wear to the city that could possibly end up dented?

[Whelan]

I don't wear it, my car does. It's my intake, had to look for it and needs to be modified cause it's for an XRS so I have to cover the extra hole with a plug. But I got it because it has a gloss black paint coat on it, will match the black car perfectly!Also I drive into the city normally since we are only 30-45 minutes out in CT along the shore. Just take the parkways into NY, jump on 9A, and head down the West Side Highway till you hit your cross street and go into Manhattan. Easiest thing in the world