GM CSI Surveys

[Mavrik]

You know how they mail you one when you buy your car from them, the Sales Satisfaction Survey? Well I have owned my Vibe now since Dec 29,03 and never got one from them at all... maybe because I am an employee I don't know...But then I thought maybe since that was the reason, I would not get one for the Service Satisfaction Survey either but after having a MAF sensor problem and a battery leaking battery acid all over the course of the MI Meet weekend I thought I'd see if I got one.Well none from the warranty battery upgrade done at Joseph Pontiac yet... but I did get one for the MAF that a certain service advisor by my own name happened to do an exellent job at fixing for me and getting me on my way (IE: me the service advisor)Haha so with a Service Satisfaction Survey about how well I treated myself, I'm about to get the best CSI report I have ever gotten.

[AKLGT]

(removed)! glad to see you will be giving yourself a glowing report.

[millster]

Ha. That's pretty good. My question is, how much do those surveys really matter? I got one for the body work that was done to my car (that I'm not real happy with) and I'm not sure if it's even worth filling out.

[scherry2]

the service survey matters to the dealer.the dealer said to me, the first time I was in, that if i couldn't say everything was excellent on the survey he wanted to know what the problem is first.needless to say when I gave a less than glowing report, his boss stood off to the side the next time i went in.

[Stang2Vibe]

Yes, I understand that they take those things very seriously also. Those surveys go straight to GM and they give feedback to the dealer. So it IS worth filling out and if there was a problem or lousy work done, GM finds out about it. I think they are honestly using this survey system to increase customer satisfaction to the levels of the Japanese car buyers. If I had a major problem with dealer service, I'd call the customer service 1-800 number that GM has.

[Mavrik]

It shows us where we are strong and weak when it comes to customer service. We can read those completed forms and see if maybe your problem wasn't fixed because parts didn't stock it, or if we had your vehicle ready on time but never kept you informed as to what we were doing on it.Its a good thing to fill out and mail back. If you have no complaints then fill in completely satisfied. It really does help us out. We are compared against other dealerships.

[Stang2Vibe]

Well then at least it's a good tool to promote customer-dealer communication.

[millster]

Good to know. Thanks guys. I will send it in. I wish they gave me one for oil changes since they overfill it every time and I can't seem to get anyone to take responsibility for it.

[Stang2Vibe]

There has to be a place for comments on the survey, write in your oil changing woes there! Let them know this is a consistant problem.

[NSimkins]

Quote, originally posted by Mavrik »Well none from the warranty battery upgrade done at Joseph Pontiac yet... I just got a Pontiac Service Satisfaction Survey today in the mail in regards to the complimentary/warranty service done on my Vibe at Joseph Pontiac on June 26th (aka GenVibe Michigan Rally).If anyone else gets a survey in regards to the Joseph Pontiac service, let us know.

[Mavrik]

I'm still waiting for mine Nick but I'll let you know, and don't worry it will be completely satisfied