Forum problems

Post by **NSimkins** » Sun Oct 19, 2003 7:56 pm

We've had some downtime at GenVibe recently. Here are the open issues currently being addressed:CURRENT ISSUES (updated NOV 13):All major issues should be resolved due to the completion of the forum upgrade.

drunkenmaxx · Post by **drunkenmaxx** » Sun Oct 19, 2003 10:02 pm

i need the jeapordy theme song to play while i wait for the page to load...

pmh013 · Post by **pmh013** » Mon Oct 20, 2003 4:09 am

Just the Jeopardy theme? I could play every symphony by Mozart on a kazoo and still be waiting. Nick, I tried sending you a PM ... it either went through 6 times or not at all. I'll try again later.

drunkenmaxx · Post by **drunkenmaxx** » Mon Oct 20, 2003 4:20 am

my god!! it works!! woohoo! this has been the sh*tiest day at work ever, now its finally over.

Post by **NSimkins** » Mon Oct 20, 2003 5:11 am

Yeah, when sending IM's it seems to send about 20 duplicate messages all at once - apparently the forum is up but problems are still around.

Kari · Post by **Kari** » Mon Oct 20, 2003 5:46 am

When does it acknowledge your birthday, just out of curiosity? I tried editing my profile, and it didn't work.

AKLGT · Post by **AKLGT** » Mon Oct 20, 2003 6:40 am

wow! super slow.... having problems posting and also viewing other posts/threads. hope it's back up to par soon...

rasermon · Post by **rasermon** » Tue Oct 21, 2003 5:04 am

Are things stable now?

philndz · Post by **philndz** » Tue Oct 21, 2003 5:36 am

i keep getting a message that the search feature has been turned off by the administrator

Pablo1669 · Post by **Pablo1669** » Tue Oct 21, 2003 5:47 am

quote:i keep getting a message that the search feature has been turned off by the administratorI was too all day at work, now it's working since I've gotten home

OlDood · Post by **OlDood** » Tue Oct 21, 2003 6:01 am

quote:i keep getting a message that the search feature has been turned off by the administratorSame here. When I try to access "Today's Active Topics", I get: "Search has been disabled by the system administrator.Go Back." Please, All Powerful System Administrator(s), when can we Common, Ordinary Users expect things to get back to normal so we can read our favorite forum???????

Post by **NSimkins** » Tue Oct 21, 2003 6:15 am

While I don't have an official update, I can say that some of the forum features have been temporarily disabled (Search) to minimize database activity while they troubleshoot the issues.I'll be sure to update everyone once I receive more detailed info - thanks for holding on out there! Considering our excellent uptime track record, issues like this happen everywhere and I consider us lucky that it does not occur as frequently as other larger sites.

meathead333 · Post by **meathead333** » Tue Oct 21, 2003 6:30 am

this is sorta off track....but who owns genvibe and why? it cant make that much money.....and howd did you get the job of running it?

jake75 · Post by **jake75** » Tue Oct 21, 2003 6:32 am

I guess we could demand our money back!

cohocarl · Post by **cohocarl** » Tue Oct 21, 2003 10:23 am

quote:Considering our excellent uptime track record, issues like this happen everywhere and I consider us lucky that it does not occur as frequently as other larger sites.I have to compliment Genvibe for it's excellent uptime also. MatrixOwners.com and MatrixVibe.net have had some server issues, but this is the first stumble I've encountered with Genvibe. (well....except Geo's avatar. )

GlenW · Post by **GlenW** » Tue Oct 21, 2003 10:29 am

I'm still having problems with the search function...I will be patiently waiting...

ArcsVibe · Post by **ArcsVibe** » Tue Oct 21, 2003 10:54 am

I am getting that problem right now as we speak and the pages take forever to load.....hope you guys can restore as good as new

joatmon · Post by **joatmon** » Wed Oct 22, 2003 8:38 am

I've missed genvibe when it's down, which has been almost never until this week.Mike/Nick, I bet you've been working on it hard this week to get it restored, and these days security upgrades are unfortunately necessary. Thanks for all the effort you put into it, ¿ ° ¤ ¾ ÷ ¼ = 3

Pablo1669 · Post by **Pablo1669** » Wed Oct 22, 2003 10:00 am

I still can't get on GenVibe at work, what the hell am I supposed to do at work? Certainly not work.

Post by **mkowdley** » Wed Oct 22, 2003 10:09 am

Hi all,Yes, the search engine has been temporarily deactivated while we work out some details.Another site we have run in the past that used this same bulletin board software (Zeroforum) was quite a bit larger than GVC. That site, we had to turn of the search almost in the very beginning do to performance issues. GVC apparently has now grown to that size as well! (Congratulations to all of us!) We are working to get things up and running smoothly again and also working with Zeroforum to try and get an upgrade that has a more efficient search.Mike K.

Post by **NSimkins** » Wed Oct 22, 2003 10:11 am

Thanks for the kind words - I feel that GenVibe has by far met my expectations as far as reliability. Also, as stated, with the current security upgrades necessary anymore, things are bound to mess up sometime.As far as an update, I don't have one - still waiting for word from the server admins. I (and I assume they) am aware of features and problems that still exist (Search, slow, IM....) - as I said, it will be worked out.My e-mail always works- nick@genvibe.com - feel free to e-mail me at any time if the forum goes down (or whenever) and you have any questions.This is pretty much out of my control and I can only relay info to the right people. We'll be back eventually. EDIT: Mike beat me to it. Thanks, Mike, for the update!!

P POPPR · Post by **P POPPR** » Wed Oct 22, 2003 11:44 am

It's just growing pains. But if it isn't fixed soon, I may want my money back

AKLGT · Post by **AKLGT** » Wed Oct 22, 2003 12:16 pm

turn off SEARCH? (removed)! what will we do!?! how can we yell at members to not search then? I don't know about this.... guess we'll all have to deal with multiple threads on the same topic... sigh...

Post by **NSimkins** » Wed Oct 22, 2003 12:26 pm

quote:All these security upgrades make me wonder if someone hacked the site. Never know. It wasn't. No loss of data occurred and the downtime was caused by a specific event on the servers. I believe everyone is patient and knows downtime happens and we'll be back to normal with a forum upgrade in addition.

Post by **NSimkins** » Wed Oct 22, 2003 12:37 pm

quote:Will we have the option to sign in without people knowing we are signed in?Kinda like a hidden feature?The upgrade is nothing major - mostly includes upgrades in administration, customization, and performance. There will be very little visual adjustments compared to the version we are currently running.You can see a demo of the latest version from Zeroforum here:http://demo.zeroforum.comAs far as new or changed features, those will be addressed once the upgrade has been completed.

drunkenmaxx · Post by **drunkenmaxx** » Fri Oct 24, 2003 4:21 am

oh yeah, finally its back!! i haven't had genvibe all week!

Post by **mkowdley** » Fri Oct 24, 2003 4:26 am

Everyone,I want to apologize for the poor uptime we've been having over the last week. Several different things happened at once (three different servers quit, a database got corrupted, our ZF version is too old to work with some security fixes we installed, etc.) We're working on getting things back as before. Search will probably be disabled until we can get a new version of the ZF software. (We've been in contact with ZF already to get that ball rolling.) Further details as events warrant...Mike K.

drunkenmaxx · Post by **drunkenmaxx** » Fri Oct 24, 2003 4:46 am

screw the search! i couldn't even get the forum to load at all! i haven't gazed upon this stuff since monday! <<twitching>>

satur9 · Post by **satur9** » Fri Oct 24, 2003 4:57 am

ive been clicking my f1 key about every hour to see when the site will come back up.now that its back this is the only post to respnd to that i havent read before it went down. i need to get a job and quick!

Reynoma · Post by **Reynoma** » Fri Oct 24, 2003 5:08 am

It makes you appreciate what you have when you don't have it. (or something like that)Has anybody been able to upload a file? I get an error - something about MIME from my browser.

joatmon · Post by **joatmon** » Fri Oct 24, 2003 5:13 am

That and search have been a problem this week, I know they're aware, based on some posts in the testing forum.

AKLGT · Post by **AKLGT** » Fri Oct 24, 2003 5:15 am

(removed)! it worked!

scherry2 · Post by **scherry2** » Fri Oct 24, 2003 6:07 am

the withdraws can quit. glad to see we are up and running.

Post by **NSimkins** » Fri Oct 24, 2003 7:19 am

quote:Search will probably be disabled until we can get a new version of the ZF software.FYI, Mike also disabled Instant Messaging to keep the systems stable. We appreciate everyone's patience during this time of transition! BTW, during this time, my active e-mail is nick@twocom.com.

Vibe Rater · Post by **Vibe Rater** » Sat Oct 25, 2003 12:03 am

Unable to change avatar.

rasermon · Post by **rasermon** » Sat Oct 25, 2003 12:12 am

quote:Unable to change avatar.We can't upload pics to the server until the software upgrade is complete. Why would you want to change your avatar? Gene rules!

Vibe Rater · Post by **Vibe Rater** » Sat Oct 25, 2003 1:03 am

Post by **NSimkins** » Sat Oct 25, 2003 1:08 am

I'll keep the first post in this thread updated with the latest news.

Post by **NSimkins** » Sun Oct 26, 2003 8:57 am

Search has been re-enabled!

Sputnik · Post by **Sputnik** » Sun Oct 26, 2003 9:25 am

Woo hoo! My bookmark will work again!

Vibe · Post by **Vibe** » Sun Oct 26, 2003 11:53 am

MINE TOO!!!!!!!!!!!!!!!!! I've missed this forum!! James

cibomatto · Post by **cibomatto** » Sun Oct 26, 2003 6:47 pm

Hooooray

fuel4soul · Post by **fuel4soul** » Mon Oct 27, 2003 1:01 pm

How come I can't upload my own Avatar? Invalid file type. Only GIF and JPEG images are supported. They ARE .jpg!

ragingfish · Post by **ragingfish** » Mon Oct 27, 2003 2:20 pm

Image uploading has been disabled until the forum software updates are complete. That is why you receive that error.See here: http://forums.genvibe.com/zerothread?id=6647#79549

msmyer · Post by **msmyer** » Thu Oct 30, 2003 8:33 pm

What is the status with email notification?

joatmon · Post by **joatmon** » Fri Oct 31, 2003 9:25 am

Looked at member list, did a descending search for "Users" based on signup date, to show the most recently signed up members.Not one of the 18 most recently signed up members have posted. 18 in a row, all since the downtime. Nobody who has joined in the last two weeks has posted anything. Seems like a long streak. I understand that they may have just not decided to post anything yet, and a number of members never post anything ever. Maybe one of them can post to say Hi so we know that new members can post.

Post by **NSimkins** » Fri Oct 31, 2003 9:30 am

quote:Not one of the 18 most recently signed up members have posted. 18 in a row, all since the downtime. Nobody who has joined in the last two weeks has posted anything. Seems like a long streak. I understand that they may have just not decided to post anything yet, and a number of members never post anything ever.Good observation!! I'm currently testing this out - if it's the case that users aren't getting their password via e-mail, we can change the registration options and I'll personally contact each new member in the time frame to enable them to login.

rasermon · Post by **rasermon** » Fri Oct 31, 2003 10:24 am

Nice find there joatmon!That is one good reason to get the software upgrade into place.

Post by **NSimkins** » Wed Nov 05, 2003 12:55 am

The problem with the e-mail was resolved shortly after reporting the problem to the server admins - that issue is resolved.We're currently waiting for a database upgrade to be completed before ZeroForum can come in and upload the forum software for us. This will be done as soon as possible.

joatmon · Post by **joatmon** » Fri Nov 07, 2003 3:19 am

Seems to be some search problems today. for example, searching for topics that have the word "forum" or "problems" in the title doesn't give this thread as a result. It seems to be behaving as if none of the threads updated in the last 24-48 or so hours are returned by a keyword search. I don't remember it behaving this way in the past. search for * still gives all threads including the most recent and searching by creator still seems to work right, just searching for a keyword is not catching the newest threads