battery issue, gm knows somethings wrong.

[coratz]

Document ID# 1252342 2003 Pontiac Vibe - FWD --------------------------------------------------------------------------------Warranty Admin. - ACDelco Replacement Battery Warranty Procedure #03-06-03-003 - (02/27/2003)ACDelco® Replacement Battery Warranty Procedures2003 and Prior Passenger Cars and Trucks2003 HUMMER H2Important"GM of Canada" dealers are not authorized to utilize this service bulletin.ImportantThe following information pertains to warranty claims for repairs to a customer's vehicle caused by a customer purchased ACDelco® replacement battery failure covered under the ACDelco® Consumer Battery Warranty. Warranty procedures for batteries covered under the GM New Vehicle Limited Warranty remain unchanged .Effective March 1, 2003, GM dealers can submit a warranty claim for repairs to a customer's vehicle caused by an ACDelco® battery failure. The battery failure must be covered under the ACDelco® Consumer Battery Warranty and the customer must have purchased the battery from a GM Dealer or an ACDelco® Battery Distributor. It is no longer necessary to charge the customer for the repair and refer them to the ACDelco® Customer Assistance Line (1-800-ACDelco) for reimbursement.The present guidelines for ACDelco® battery warranty coverage contained within the General Motors Service Policies and Procedures Manual, Article 1.5.11, page 31, have been modified as follows:g. Customer Purchased An ACDelco® Battery From Either A GM Dealer Or An ACDelco® Battery Distributor and a Subsequent Failure Occurs That Is Covered By The ACDelco® Consumer Battery Warranty:The GM Dealer is NOT to submit a warranty claim for the battery to WINS. The Dealer must handle the battery warranty directly with the customer and the ACDelco® Battery Distributor. The customer must be charged the applicable usage per the ACDelco® Consumer Battery Warranty.Vehicle RepairsIf repairs to a customer's vehicle are necessary as a result of an ACDelco® battery failure, which is covered by the ACDelco® Consumer Battery Warranty, the GM Dealer should repair the vehicle and submit a warranty claim (Claim Type B) through WINS for the vehicle repairs ONLY.WINS Claim Submittal The following must be included in the claims submission: Enter the total number of parts used to complete the repair in the "Parts Count" field. The failed part is the primary, replaced part that was damaged by the battery. Do NOT enter the battery part number. Enter the total dollar amount for parts (dealer net plus warranty parts mark-up percentage) in the "Parts Amount" field. The total dollar amount is NOT to include the cost of the battery replacement. Use Failure Code 6J. Use Labor Code Z2058. Enter the labor hours directly associated with the repairs in the "Labor Hours" field. Do NOT include labor hours to replace the battery. If no parts were replaced and only repairs were necessary, enter labor time in the "Labor Hours" field and other material in the "Net Item" field. Enter the battery part number and the date code of the failed ACDelco® battery in the "DLR Comments" field. Repair Order Documentation The dealer is to write the date code of the failed battery on the warranty repair order as well as cross reference the original purchase invoice or repair order number and date where the battery was initially purchased or installed. The date code is located on the warranty insert attached to the battery. A copy of the original parts invoice or repair order must be attached to the warranty repair order and maintained with the VIN history file. Policies contained within the General Motors Service Policies and Procedures Manual, Article 1.6.2, "Policies Applicable To All Repair Order System," Item h., "GM Service Replacement Part Warranties," apply. GM bulletins are intended for use by professional technicians, NOT a "do-it-yourselfer". They are written to inform these technicians of conditions that may occur on some vehicles, or to provide information that could assist in the proper service of a vehicle. Properly trained technicians have the equipment, tools, safety instructions, and know-how to do a job properly and safely. If a condition is described, DO NOT assume that the bulletin applies to your vehicle, or that your vehicle will have that condition. See your GM dealer for information on whether your vehicle may benefit from the information. WE SUPPORT VOLUNTARY TECHNICIAN CERTIFICATION © Copyright General Motors Corporation. All Rights Reserved. -------------------------------------------------------------------------------- Document ID# 1252342 2003 Pontiac Vibe - FWD

[MA-VIBE-FAN]

What is it that a policy bulletin for all GM vehicles that have a replacement battery failure have to do anything?

[Vibe Rater]

So what does all this mean?Are GM Canada customers getting the thick end of the stick again?Why does the heading say Hummer H2?Can we pop in and get a new beefier battery upon request?What kind of bug is that on my leg?

[coratz]

gm's aware that batteries are failing early. its simply a technical service buliten. your battery has to fail, and then gm will replace it right away.

[MA-VIBE-FAN]

quote:gm's aware that batteries are failing early. its simply a technical service buliten. your battery has to fail, and then gm will replace it right away.No, GM is just changing warranty handling policy. It is not a technical bulletin. Your SECOND battery failure is now eligable to be handled by a GM dealer instead of an AC-Delco authorized serive outlet.

[Lorin]

It gives me great comfort knowing that if my battery fails and strands me, that I might THEN be able to get it replaced under warranty. NOT! When it starts getting weak(er), I'll replace it at the drop of a hat.

[Hawke]

All this means is that if you buy a replacement AC-Delco battery from either a GM Dealer or an ACDelco battery distributor and it fails and causes damage to other parts of the vehicle the dealer won't make you pay for the repairs to the damaged parts and then get reimbursed. They will handle the process and get reimbursed by AC-Delco. It's just less hastle is all.