Interestingly enough, I thought that the intent of article might have been very succinctly summarized with a smiley emoticon at the very end - meaning that I took her style to be that of satire.In her second paragraph she writes, "I hate the way they reduce the gloriously complex geography of human faces to a few crude lines and dots. I also resent their imputations of insensitivity." Yet email, by its nature, eliminates the "complex geography of human faces". It also removes from the reader the full sense of a writer's communicative ability, and therefore, introduces ambiguity and confusion.On the other hand, I totally agree that emoticons have no place in business correspondence, generally speaking. There may be some sectors (ex., software and gaming development) where emoticons are appropriate, but most business correspondence requires a formality that written language alone should address. This is the same reasoning that abbreviations, acronmyms, and onomatopoeia are also not recommended for business communications.Here's a rule I've embraced on editing my business emails: I imagine I'm in a courtroom during a lawsuit involving my company (either as defendant or plaintiff) and my email is produced as evidence in the court. The last thing I want the judge or jury to see is that I was or grrr or

, IYKWIM.