GM Service

[vivianyorke]

I took my Vibe in for its first oil change yesterday, to my local dealership (where I did NOT buy the car). I've never gone there for service before, so I wasn't sure what to expect.Well, I have to admit that it was a very good experience. It was extremely well organized... from dropping it off, to discussing my issues, to picking it up. The mechanic came out and explained everything he did. I was pleasantly surprised.And, the oil filter only cost $9 and change (Cdn). So, not bad.

[Frosty]

Good to hear My sister-in-law works at the dealer I order my car from and her job is to ensure people have a wonderful experience with her service dept. Hopefully similar work is being done in all GM dealers

[dlmetzger]

I wish this was the case but it isn't. Oil changes are fairly simple. Wait until you go in with a real problem. That is were GM service DOES NOT shine.

[MJN2]

Depends on the dealer, I think. When I took my GT in and had them look at the rear wheel alignment (didn't look right to me), they called the Nummi plant right there in front of me to check on what it's supposed to be.Was very happy about that.

[NSimkins]

I still have yet to see how reputable, friendly, and efficient one of my local GM-Pontiac Service department holds up to be. At least I have a choice of 2 Pontiac dealerships to try out in my area before I would have to travel some distance to get service work done.With my former car, the Cavalier, I had excellent service from my local Chevrolet dealership, but unfortunately the poor quality of the vehicle and GM's flat out refusal to take blame for any problems I was having (I always got the "Turn your radio up" answer) discourages me from going to dealers for service as often as I should.

[dlmetzger]

Well I live in Detroit and you can't throw a rock around here without hitting a GM dealership. I have been to one Chevy delership and three Pontiac/GMC dealerships. All of them were bad experiences except for one, and that was for an oil change. They are poorly trained. And definitely NOT customer focused. Maybe it is because they figure they have a captive audience. Well, they lost this customer.
[Modified by dlmetzger, 9:09 AM 8/10/2002]

[Frosty]

quote:Well, they lost this customer.dlmetzger: How are you doing your warranty work?Are you selling?

[dlmetzger]

Frosty,I have given up on service until I found out more on my lemon law case.

[OlDood]

You said: "I have given up on service until I found out more on my lemon law case."Well, are you going to give us the whole story, or are you waiting for us to ask you the right questions, one at a time???

[Frosty]

quote:You said: "I have given up on service until I found out more on my lemon law case."Well, are you going to give us the whole story, or are you waiting for us to ask you the right questions, one at a time???This poor guy's story is chronicled allready at http://forums.genvibe.com/zerothread?id=83

[OlDood]

quote:You said: ...This poor guy's story is chronicled allready at http://forums.genvibe.com/zerothread?id=83 Thanks for the xref. Guess I hadn't made the connection between the two threads. I'll have to keep a closer watch in future. Just too much for an aging brain to keep track of... As the saying goes: If I'd known I was going to live this long, I'd have taken better care of myself.Your senile old VibeBro,

[Frosty]

quote:Thanks for the xref. Guess I hadn't made the connection between the two threads. I'll have to keep a closer watch in future. Just too much for an aging brain to keep track of... As the saying goes: If I'd known I was going to live this long, I'd have taken better care of myself. Your senile old VibeBro,No worries. I have been visiting here since Early June and I am just figuring out a few peoples stories. I confess I used a cheap trick though.I clicked on his name then down at the bottom there is a link to "topics this user has participated in" to find his posts. Give it a try.

[dlmetzger]

Sorry about the confusion. I got off topic a bit. Just my frustration I guess.

[Frosty]

quote:Sorry about the confusion. I got off topic a bit. Just my frustration I guess.No apology necessary as far as I am concerned. You were responding to a post about GM Service and you certainly have a wealth of experience with warranty issues. I am frosty with GM and I haven't even got my car yet, so I slip in my little $0.02 with every post (see signature). It is good to link posts together so the issues are tied somehow don't you think?
[Modified by Frosty, 10:46 AM 8/12/2002]

[MA-VIBE-FAN]

quote:Well I live in Detroit and you can't throw a rock around here without hitting a GM dealership. I have been to one Chevy delership and three Pontiac/GMC dealerships. All of them were bad experiences except for one, and that was for an oil change. They are poorly trained. And definitely NOT customer focused. Maybe it is because they figure they have a captive audience. Well, they lost this customer.[Modified by dlmetzger, 9:09 AM 8/10/2002]Shouldn't you mention that one of the dealers was also a Toyota dealer that couldn't fix your car either?

[dlmetzger]

Actually it was a Pontiac/GMC/Toyota dealership, but you are correct. The Toyota dealership didn't help either.

[MA-VIBE-FAN]

No word from anyone in engineering?
[Modified by MA-VIBE-FAN, 10:25 AM 8/12/2002]

[dlmetzger]

No need now. GM has agreed to buy this "thing" back. Now my wife gets the new car (non-GM) and I will driver her old car. Oh well, at least hers runs.
[Modified by dlmetzger, 5:58 AM 8/20/2002]

[yank dini]

Hey DAN?? Did you buy the car from BOB JEANOTTE PONTIAC in Plymouth, MI????
[Modified by yank dini, 7:38 PM 8/20/2002]

[dlmetzger]

No, I actually bought it from Noonan in Sterling Hts. I also heard from my attorney that Noonan refused GM when GM asked Noonan to buy it back. Customer focus????

[hoeboe]

those F**Kers. i guess thats the easy way out for them. they wouldn't want to take the time and actually find the problem eh! did you just not want another one or did they not even offer it to you?