Resurrecting an old thread there BUT didn't want to start a new on if this topic has already been covered. Anyways here's my dilemma. Last fall, when the wife's G8GT OnStar had expired, we decided to let it go for good. Her car saw very limited driving this winter due to the hard winter so far and why pay all that $$$ for a vehicle just sitting. When My vibe's OnStar expires this May 26th (my 5th year anniversary of Vibe ownership) I will likely let it go also for good. Anyways I then got this "we want you back" offer online. I got this offer TWICE i nthe past three months. The first begging offer was on Jan 10th 2014 and the second one came today March 10,2014. Seeing how our new Silverado will have it's six month trial of OnStar expiring next month, I figured I call them up and do some negotiation on reinstating the G8GT and extending the Silverado. OK! When I called I got the "customer loyalty team" out of Warren Michigan right off the bat. Things were looking good so far. Then I explained why I was calling and that I wanted to "cash in" on the internet offer that I had received. Now the transferring of departments and personnel began BUT still OK for now. I eventually got the Team Leader (a special title for MANAGER) who told me that the offer had expired and that it was mistakenly sent to me. Apparently, according to him, it was intended for dealership employees and executives only, and that the best that they could do was $159 a year. This "team leader" then wanted the proof that I actually received such a notice. I then gladly forwarded the e-mail to him. After several more delays & transfers, I eventually got them to honor the original request. The nice thing is that they honored it for BOTH the G8Gt and the new Silverado. I got the wife's G8GT for only one year BUT got a four year on the Silverado seeing how it will be the multi-used vehicle for our family and figured I may not get such a deal again in the future. My phone call started at 6:45pm and concluded at 7:58pm. It took that long to negotiate what THEY offered me in the first place.
Conclusion. Happy with the end results BUT us consumers should NOT have to be so diligent and forthcoming just to get something which is already offered to you. The Sisius/XM people are actually WORSE as they have a higher % of call centers overseas, which I refuse to deal with. Just thought I'd share this with all