I am taking my car to the GM dealer tomorrow for GM safety recall # 15815 . They sent me a letter in like March and months later they finally said the part was available (June) and now I finally have enough time to have my car out of service for a full day so I am taking it in. The dealer said it would take two hours of labor and they may have to get the part delivered to them. I am dropping the car off at 9AM and they said if its not done by five I can come pick it up because I need it the day after in the morning. My questions are:
1. Aren't they supposed to provide a courtesy car for use while it is for a recall? They have a courtesy shuttle to get me home but no "rental" vehicle. I would be happy to drive around a courtesy vehicle for a few days.
2. Do GM dealers not get paid for doing recall work, or get paid at a lesser rate? Does it hurt a dealer to have to do a recall repair?
3. If you had this done how long did it take?
Thanks.